Overview (Wholesale Only)

We operate as a wholesale marketplace. As is standard in wholesale, sales are final. We do not issue cash or credit refunds for any reason. The value of items ordered will always be shipped and attended to according to the terms below.

Milanus Jewelry / Milanus Gold Layered does not accept returns or exchanges for buyer’s remorse, overstock, or preference-related reasons. If a dispute arises, Milanus does not cover any costs of return shipping.

7-Day Inspection Window Acceptance

Customers have 7 days from receipt of goods to inspect and submit any claims for defective or damaged items. After 7 days, all claims are forfeited.

Exchanges (If Applicable)

We only replace items if they are defective or damaged and the issue is reported within the 7-day inspection window. After that time, we reserve the right to deny any claims. Exchanges are for the same item (or a functionally equivalent replacement if the original is unavailable).

Photo Examples: What Qualifies vs. What Doesn’t

Use the guide below when submitting your claim. Clear, well-lit photos (and short videos for moving parts) help us approve exchanges faster.

Qualifies for Exchange (within 7 days)

or Broken Item Broken clasp or jump ring detached or broken item on/before arrival. Missing stones / settings visibly empty in sealed packaging. Severe plating defect visible on arrival (peeling, flaking).

Does Not Qualify

Normal wear after use (scratches, fading with time). Customer damage from mishandling or modification. Preference/overstock or unsold inventory.

Tip: Place items on a plain background and photograph at 45° and top-down angles.

How to Request an Exchange (RMA Required)

1. Email sales@milanus.com within 7 days of delivery to request an RMA number.
2. Include your order number, item SKU(s), quantity, clear photos/video of the issue, and a brief description.
3. Once approved, we’ll provide the RMA and instructions. Items returned without an RMA may be refused.

Return Shipping

• Ship your item(s) to the address below (see Return Address).
• You are responsible for all return shipping costs. Shipping costs are non-refundable.
• If any refund is issued as an exception, the cost of return shipping will be deducted from the refund.
• For items valued over $75, use a trackable service and/or purchase shipping insurance. We cannot guarantee we will receive your returned item.

Condition, Packaging & Claims

• Items must be returned in original packaging with all cards/tags and accessories included.
• Damage during return transit due to insufficient packaging may void eligibility.
• Missing items/shortages must be reported within the 7-day inspection window.

Return Address (with RMA)

Send approved exchanges to:

Include the RMA on the outside of the package and inside on a note.

FAQ