A consistent wholesale jewelry receiving process protects inventory records and creates better evidence when a shipment is damaged, incomplete or different from the invoice.
Review current shipping and claims information
Read the shipping, return and claims information available when you place the order. Confirm the delivery address and arrange secure receipt, especially when the package contains a large assortment.
Carrier timing, coverage and claim windows can change. Treat the current checkout and policy pages as the source rather than relying on an older order.
Prepare a clean receiving station
Use a well-lit surface with the invoice, phone camera, ruler if needed and containers for keeping products separated. Assign one person to count and document the delivery when possible.
Do not open several orders at once. Keep each carton, invoice and product group together until the count is complete.
Document visible package damage before opening
If the carton appears crushed, punctured, wet, opened or resealed, photograph all sides, the shipping label and every seal before cutting it open. Capture both wide views and close details.
Do not discard the carton, filler, pouch, tape or label connected to a possible claim. The carrier or seller may need evidence of how the package arrived.
- Photograph every side of the carton.
- Capture the shipping label and seals.
- Record the delivery date and condition.
- Keep all original packaging.
Compare the shipment with the invoice
Check product identifiers, variants, package counts and quantities before mixing the order into sales stock. Inspect pieces with clean, dry hands in adequate light.
For a missing, incorrect or affected item, record the exact SKU or product name, quantity and issue. Photograph the item from multiple angles with enough context to identify it.
Submit a clear wholesale jewelry claim
Contact Milanus through the current claims channel promptly. Provide the order reference, affected product identifiers, quantities, description of the issue and clear images of the package and item when relevant.
Keep the order and packaging unchanged until you receive instructions. Do not assume whether the carrier, seller or optional protection provider will handle the issue.
Update inventory records after resolution
Separate unavailable or affected products from sellable stock. Record the final resolution so the invoice, inventory count and accounting records agree.
Use the wholesale jewelry ordering guide to connect receiving records with reordering and sell-through.
Frequently asked questions
What photos should I take for shipping damage?
Photograph all sides of the carton, label, seals, damaged area, internal packaging and affected product from several angles.
Should I throw away the shipping box?
No. Keep the carton and all packaging connected to a possible claim until Milanus or the carrier confirms that it is no longer needed.
What if an item is missing from a wholesale order?
Recount against the invoice, keep products separated and report the exact product identifier and quantity through the current claims channel.
Review current products and order details
Use the live storefront and checkout for current availability, shipping choices and terms.
Review current products and order details