Frequently Asked Questions About Oro Laminado and Gold Plated

How do I place an order?

To place an order of Milanus Jewelry in Gold Plated, Gold Layered, or Oro Laminado, select the merchandise of your choice as listed in our website: www.milanus.com
Prepare your order using the shopping cart, or send it to your assigned sales representative and/or to sales@milanus.comThis email address is being protected from spambots. You need JavaScript enabled to view it..

 

Can I call Milanus Jewelry and speak to a Sales Representative?

We welcome our clients to talk to us and place orders by phone too!
Contact Phone: 1-305-545-9778 or Toll Free at 1-888-529-0607.
Hours of Operation: Monday – Friday (8:00am – 5:30pm) EST, Miami FL

 

How long will it take Milanus Jewelry to ship my order?

Once your order has been submitted, Milanus will work to have it prepared within 1-2 business days, and shipped as soon as payment has been received.

 

What is Milanus Gold Layered order minimum?

The minimum purchase price in a single order is $200.00 USD. Milanus Gold Layered will only process orders above this minimum value.

 

Which methods of payment does Milanus Gold Layered you accept?

1) Credit Card Payment
2) Western Union and/or Money Gram.
3) Wire transfers, for which we will provide our banking  information.

 

Which shipping companies does Milanus Gold Layered use?

Milanus Gold Layered only uses the most trusted shipping companies, including UPS, FedEx, DHL, courier companies, and domestic postal services.

May I return or exchange unsold products to Milanus Gold Layered?

Milanus Gold Layered does not accept returns or exchanges.

How much does shipping cost?

Shipment costs vary according to the price of your order, the size of the package, and the shipping destination. A more precise estimate will be available once your order has been prepared.

Does Milanus Gold Layered ship anywhere in the world?

Milanus Gold Layered specializes in international business, such that we will ship to any country, except those subject to USA sanctions.

Does Milanus Gold Layered also ship within the USA?

Yes. The USA is our principal market – Milanus Gold Layered operates from the USA.

If I am importing your products, who will pay the import fees?

In order for you to receive your shipment, you assume responsibility for the payment of any tariffs or import fees.

Who is responsible for bringing the merchandise through customs?

The shipping company will be responsible for bringing any orders through customs, but you are ultimately responsible for the payment of any tariffs or import fees

Will I receive 100% of my requested merchandise?

We always strive to fill 100% of every order that we receive. However, because we deal in a great variety and quantity of designs and models, there will be occasions when we will be unable to fill an entire order. Milanus Gold Layered works very hard so we can at least provide between 70% and 80% of any order in a worst case scenario. In such circumstances, your assigned sales representative will contact you in order to arrange a solution to suit your needs.

How often does Milanus Gold Layered introduce new models or product designs?

We are proud to say that only Milanus Gold Layered brings you +100 new models or product designs every week.

Does Milanus Gold Layered use distributors?

No, at Milanus Gold Layered we do not endorse distributors of our products. Only if you buy directly from Milanus Gold Layered can we guarantee the quality of our products.

Can I visit your offices to make a direct purchase with Milanus Gold Layered?

It is our pleasure to serve our customers face-to-face. Our offices are located at:
 
Milanus Gold Layered
651 NW 124th St.
Miami, FL 33168
United States

Can Milanus Gold Layered give me a wholesaler discount for buying in large volume? 

Milanus Gold Layered welcomes large buyers and wholesale accounts. We offer special discounts for purchases in large volumes. Please ask your sales representative for more details.

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